Overview: This Privacy Policy outlines how we collect, use, and protect the personal information of both profile holders and customers. We are committed to respecting your privacy and ensuring that your personal data is handled with the utmost care and security.
Profiles: Profile holders can create profiles on our platform that may include personal information such as name, bio, performance details, contact information and short description of their talents. This information is provided voluntarily by the profile holders to showcase their work and services to prospective clients (customers). The contact details of the talents will be made available to the customers only after they put through a request for access, which will be forwarded to the concerned talent by the website for consent to share the details and on the payment of certain amount of fee to the website and till then the talents will visible with a code which the customers need to select for initiating the process. Profile holders on our platform may choose to provide contact information such as email addresses or phone numbers to be included in their profile for the purpose of being contacted by prospective clients but the same will not be shared till the talents express their consent for the same and the customers pay the charges.
1. Client Requests: When a prospective client (customer) expresses interest in contacting an profile holder for services or bookings, the platform will not automatically share the profile holder’s contact information with the client. If a customer is interested in contacting an profile holder for a potential booking, the platform will first seek consent from the profile holder before sharing any contact details with the client. We will never share contact information without obtaining the necessary consent from the profile holder.
2. Profile holder Consent Process: Prior to providing a client with an profile holder's contact details, the platform will send a request to the profile holder asking for their explicit consent to share the contact information with the interested customer. When a client shows interest in an profile holder’s profile, we will request the profile holder’s consent to share their contact details. The profile holder will have the option to approve or decline the request before any personal information is exchanged.
3. Conditional Sharing: The profile holder’s contact details will only be shared with the customer after the profile holder grants permission and on payment of fees by the customer to the website. The customer will not be provided with the profile holder's contact information if the profile holder does not provide consent within the stipulated time. Once consent is obtained from the profile holder, we will share the profile holder’s contact information with the customer. If consent is not given, the platform will not charge for the payment of fee from the customer requiring the contact information of the profile holder
1. Right to Withdraw Consent: Profile holders have the right to revoke their consent before the platform shares details to the customers based on consent earlier given. If a profile holder decides they no longer wish for their contact details to be shared with a particular customer, they can withdraw consent before the platform shares details to the customers based on consent earlier given, and the information will no longer be shared. If a profile holder decides not to allow further sharing of their contact information with a customer, they can notify the platform, and the platform will take the necessary steps to prevent any future sharing.
2. Notification of Revocation: If a profile holder withdraws consent after their contact details have been shared, the platform will notify both the profile holder and the
customer of the revocation. The customer will no longer have access to the
profile holder’s contact details in the platform unless consent is re-granted.
1. Confidentiality: We take the privacy and security of personal data very seriously. Any contact information shared with prospective clients will be protected by the platform’s security measures, in accordance with applicable data protection laws. The contact information shared between the profile holder and customer will be treated as confidential. We employ industry-standard security measures to protect all personal data, including encryption and access controls.
2. No Unauthorized Sharing: The platform will not share any personal information, including contact details, with third parties or unauthorized users, except as required for the purpose of facilitating the profile holder-customer communication process in the manner provided above. We do not sell, rent, or share your personal information with third parties for marketing purposes. Contact information is only shared with the customer after consent has been given and is only used for communication related to the query.
Platform Messaging: Until consent is given by the profile holder to share their contact details, the platform may offer an internal messaging system to facilitate communication between the profile holder and the customer, after the customer pays the required charges to the platform. In cases where the profile holder has not provided consent for direct contact information sharing, all communication will take place through the platform's internal messaging system.
Control Over Personal Information: The website retains full control over the contact information and can choose not to share it or to provide alternate means of communication. Profile holders have the option to update, modify, or withhold their contact information at any time. They may choose to provide an alternate method of communication or opt out of sharing contact information with prospective clients altogether.
We work constantly to improve our services and develop new features to make our Products better for you and our community. As a result, we may need to update these Terms and Conditions from time to time to accurately reflect our services and practices, to promote a safe and secure experience on our services, and or to comply with applicable law. We will only make any changes if the provisions are no longer appropriate or if they are incomplete, and only if the changes are reasonable and take due account of your interests, or if the changes are required for safety and security purposes or to comply with applicable law. We will notify you (by email or through our platform) at least 30 days before we make changes to these Terms and Conditions and give you an opportunity to review them before they go into effect, unless changes are required by law. Once any updated Terms and Conditions are in effect, you will be bound by them if you continue to use our Products/Platform. We hope that you will continue using our Products, but if you do not agree to our updated Terms and Conditions and no longer want to be a part of this platform, you can delete your account at any time.
We want this website to be a place where people feel welcome to register and express themselves for showcasing talents and the customers to pick them when they search for the talents on a payment of certain fee.
If we determine, in our discretion, that you have clearly, seriously or repeatedly breached our Terms or Policies, including, in particular, the Community Standards, activities which are illegal and fraudulent, we may suspend or permanently disable your access and we may permanently disable or delete your account. We may also disable or delete your account if you repeatedly infringe other people's intellectual property rights or where we are required to do so for legal reasons.
We may disable or delete your account if, after registration, your account is not confirmed, your account is unused and remains inactive for an extended period of time or if we detect that someone may have used it without your permission and we are unable to confirm your ownership of the account.
Where we take such action, we'll let you know and explain any options you have to request a review, unless doing so may expose us or others to legal liability; harm our community of users; compromise or interfere with the integrity or operation of any of our services, systems or Products; where we are restricted due to technical limitations; or where we are prohibited from doing so for legal reasons.
You can learn more about what you can do if your account has been disabled and how to contact us if you think that we have disabled your account by mistake.
If you delete or we disable or delete your account, these Terms shall terminate as an agreement between you and us, but the following provisions will remain in place.
When you request to delete content or your account, the deletion process will automatically begin no more than 30 days after your request. It may take up to 90 days to delete content after the deletion process begins. While the deletion process for such content is being undertaken, the content is no longer visible to other users, but remains subject to these Terms of Use and our Data Policy. After the content is deleted, it may take us up to another 90 days to remove it from backups and disaster recovery systems.
Content will not be deleted within 90 days of the account deletion or content deletion process beginning in the following situations:
1. Where your content has been used by others in accordance with this license and they have not deleted it (in which case this license will continue to apply until that content is deleted); or
2. where deletion within 90 days is not possible due to technical limitations of our systems, in which case, we will complete the deletion as soon as technically feasible; or
3. where deletion would restrict our ability to:
* investigate or identify illegal activity or violations of our terms and policies (for example, to identify or investigate misuse of our products or systems);
* protect the safety and security of our products, systems, and users;
* comply with a legal obligation, such as the preservation of evidence; or
* comply with a request of a judicial or administrative authority, law enforcement or a government agency;
in which case, the content will be retained for no longer than is necessary for the purposes for which it has been retained (the exact duration will vary on a case-by-case basis).
If you delete or we disable your account, these Terms shall terminate as an agreement between you and us, but this section and the section below called "Our Agreement and What Happens if We Disagree" will still apply even after your account is terminated, disabled, or deleted.
We work hard to provide the best Products we can and to specify clear guidelines for everyone who uses them. Our Products, however, are provided "As is," and to the extent permissible by law, we make no guarantees that they always will be safe, secure, or error-free, or that they will function without disruptions, delays, or imperfections. To the extent permitted by law, we also disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not control or direct what people and others do or say, and we are not responsible for their actions or conduct (whether online or offline) or any content that they share (including offensive, inappropriate, obscene, unlawful and other objectionable content). We cannot predict when issues may arise with our services. Accordingly, our liability shall be limited to the fullest extent permitted by applicable law. To the fullest extent permitted by applicable law, under no circumstance will we be liable to you for any lost profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive or incidental damages arising out of or related to these Terms or the services (however caused and on any theory of liability, including negligence), even if we have been advised of the possibility of such damages.
We try to provide clear rules so that we can limit or hopefully avoid disputes between you and us. If a dispute does arise, however, it's useful to know upfront where it can be resolved and what laws will apply. If you are a consumer, the laws of India will apply to any claim, cause of action or dispute that you have against us that arises out of or relates to these Terms or the products of our platform, and you may resolve your claim in any competent court over the claim in Ernakulam. You also agree that you submit to the personal jurisdiction of courts in Ernakulam, Kerala for the purpose of litigating any such claim, and that the laws of the Union of India will govern these Terms and any claim, cause of action or dispute without regard to conflict of law provisions. Without prejudice to the foregoing, you agree that, in its sole discretion, this platform may bring any claim, cause of action or dispute we have against you in any competent court in Ernakulam, Kerala, India.
1. If any portion of these Terms is found to be unenforceable, the unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable, and if it can't be made enforceable, then it will be severed and the remaining portion will remain in full force and effect. If we fail to enforce any of these Terms, it will not be considered a waiver. Any amendment to or waiver of these Terms must be made in writing and signed by us.
2. You will not transfer any of your rights or obligations under these Terms to anyone else without our consent.
3. You may designate a person (Called a legacy contact) to manage your account if it is memorialised. If you enable it in your settings, only your legacy contact or a person who you have identified in a valid will or similar legal document expressing clear consent to disclose your content to that person upon death or incapacity will be able to seek limited disclosure of information from your account after it has been memorialised.
4. These Terms do not confer any third-party beneficiary rights. All of our rights and obligations under these Terms are freely assignable by us in connection with a merger, acquisition or sale of assets, or by operation of law or otherwise.
5. We may change the username for your account in certain circumstances (for example, if someone else claims the username and it appears unrelated to the name you use in everyday life).
6. We always appreciate your feedback and other suggestions about our products and services. But we may use feedback and other suggestions without any restriction or obligation to compensate you, and we are under no obligation to keep them confidential.
7. We reserve all rights not expressly granted to you.
We engage in research to develop, test and improve our services. This includes analysing data that we have about our users, and understanding how people use our services and troubleshooting new features. Our Privacy Policy explains how we use data to support this research for the purposes of developing and improving our services.
To operate our global services and enable you to connect with people around the world, we need to transfer, store and distribute content and data to our data centres, partners, service providers, vendors and systems around the world, including outside your country of residence. The use of this global infrastructure is necessary and essential to provide our services. This infrastructure may be owned, operated or controlled by Rstudio Nexus Pvt.Ltd.
You give us permission to show your username, profile picture, and information about your actions (such as likes) or relationships (such as follows) next to or in connection with accounts, ads, offers, and other sponsored content that you follow or engage with that are displayed on our Products, without any compensation to you. For example, we may show that you liked a sponsored post created by a brand that has paid us to display its ads on Instagram. As with actions on other content and follows of other accounts, actions on sponsored content and follows of sponsored accounts can be seen only by people who have permission to see that content or follow. We will also respect your ad settings. You can learn more here about your ad settings.
1. Our Service is provided "as is," and we can't guarantee it will be safe and secure or will work perfectly all the time.To the extent permitted by law, we also disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
2. We also don’t control what people and others do or say, and we aren’t responsible for their (or your) actions or conduct (whether online or offline) or content (including unlawful or objectionable content). We also aren’t responsible for services and features offered by other people or companies, even if you access them through our Service.
3. Our responsibility for anything that happens on the Service (also called "liability") is limited as much as the law will allow. If there is an issue with our Service, we can't know what all the possible impacts might be. You agree that we won't be responsible ("liable") for any lost profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages arising out of or related to these Terms, even if we know they are possible. This includes when we delete your content, information, or account.
Platform Liability: The platform should clarify that it is not responsible for the actual performance or services provided by the profile holders, and it cannot be held liable for cancellations or failures to meet expectations. Example: "The platform is not responsible for any disputes, cancellations, or issues arising between the customer and profile holder. All payments made through the platform are non-refundable, except under the conditions outlined in this policy."
1. Customer’s Responsibility: Customers are expected to understand the non-refundable policy and take responsibility for the commitment they are making in order to see the contact details of the Profile holders. Example: "By paying fee to see the contact details of profile holders through our platform, the customer acknowledges and agrees to the non-refundable policy and accepts full responsibility for any changes or cancellations that occur post-payment."
2. Profile holder’s Responsibility: Profile holders must uphold their part of the agreement and provide services as promised. If the profile holder is unable to fulfill their obligations, they may be liable for the customer. Example: "Profile holders must fulfill their commitments as agreed upon. If they fail to perform or provide the agreed-upon services, the profile holder is responsible for any applicable refunds."
1. No Refund for Customer Cancellations: Explain that customers cannot receive refunds if they decide to cancel the query after payment, regardless of the reason. Example: "Customers who choose to cancel the booking at any time will not receive a refund, regardless of the timing or reason for cancellation. We encourage customers to confirm all details before making a booking."
2. Booking Process and Confirmation : Payment and Confirmation: Specify that payments are processed upfront, and contact details will be visible only full payment or the required deposit is received. Example: "Once a booking request is confirmed and payment is made, the booking is considered final. All payments, including deposits, are non-refundable after confirmation, except under the specific conditions outlined in this policy."
1. Respectful Behaviour: All users of the platform, including profile holders and customers, agree to interact in a professional and respectful manner. The use of offensive language, vulgarity, or any form of disrespectful or abusive behaviour is strictly prohibited. Example: "Users agree to refrain from using vulgar, obscene, offensive, or derogatory language in any communication, review, or interaction on the platform. This includes, but is not limited to, language that is discriminatory, hateful, harassing, or harmful."
2. Content and Performance Standards: Profile holders are required to ensure that their content and performances (whether live or recorded) do not include vulgar language, explicit content, or offensive material that violates the platform’s standards. Example: "Profile holders must ensure that their performances, content, and any material shared through the platform adhere to the platform’s content standards and do not include offensive, explicit, or inappropriate language or behaviour."
1. Account Suspension or Termination: Any user (profile holder or customer) found violating this clause may face suspension or termination of their account, and in the case of profile holders, cancellation of their bookings. Example: "If any user is found engaging in behaviour that violates this clause, the platform reserves the right to suspend or permanently terminate their account without refund. Profile holders who violate this clause may also have their bookings cancelled, and any future engagements with the platform may be prohibited."
2. Reporting Inappropriate Behaviour: The platform encourages users to report any inappropriate or offensive content or behaviour. Users who report such violations in good faith will be protected from retaliation. Example: "Users are encouraged to report any instances of vulgarity or offensive behaviour through the platform’s reporting mechanism. All reports will be reviewed, and users who report in good faith will be protected from retaliation."
Platform Monitoring: The platform reserves the right to monitor and moderate user-generated content, including messages, reviews, and performances, to ensure compliance with this clause. Any content deemed inappropriate, offensive, or violating the platform's standards will be removed, and the user may be subject to penalties. Example: "The platform reserves the right to monitor and moderate all user-generated content, including reviews, messages, and performances. Any content that is deemed offensive, vulgar, or inappropriate by the platform’s team will be removed, and the user responsible may face penalties, including account suspension."
"Users of the platform, including profile holders and customers, agree to engage in all interactions, communications, and services with respect, professionalism, and courtesy. The use of vulgar, obscene, discriminatory, or offensive language—whether in direct messages, reviews, public posts, or performance content—is strictly prohibited. Any content, language, or behaviour deemed offensive, abusive, or harmful will be subject to removal and may result in the suspension or termination of the offending user's account. Profile holders found to be providing performances or content that violate these standards may have their bookings cancelled, and future bookings may be prohibited. The platform reserves the right to review and moderate all content and to enforce these terms to ensure a respectful and professional environment for all users. Users who witness inappropriate behaviour are encouraged to report it through the platform’s reporting system."
Key Points to Remember:
1. Clear Definition: Ensure that what constitutes "vulgarity" is clearly defined in the clause. It should be clear that offensive behaviour includes but is not limited to obscene language, harassment, hate speech, and any other form of communication that creates a hostile or inappropriate environment.
2. User Responsibility: Both profile holders and customers are responsible for maintaining a respectful environment. Make it clear that all parties must follow these rules.
3. Enforcement Mechanism: Explain how violations will be handled, from warnings to account suspension or termination. Ensure users understand the consequences of violating this clause.
4. Reporting System: Provide a simple and accessible way for users to report violations and reassure them that good-faith reports will be taken seriously and acted upon.
5. Appeal Process: Allow users to appeal any action taken against them for violating the vulgarity clause to ensure fairness and transparency
1. Duration of Membership: By purchasing a paid membership, the user is granted access to the platform's paid features for a period of one (1) year from the date of payment. After this period, the membership is subject to renewal on an annual basis. Example: "The paid membership is valid for one (1) year from the date of activation. At the end of this term, the membership will automatically expire unless the user opts to renew it for another year."
2. Renewal: Users will be notified in advance of the membership’s expiration date. It is the user's responsibility to renew their membership in order to continue enjoying the additional benefits. Example: "The platform will send a reminder of the upcoming expiration of your membership at least [insert time period, e.g., 30 days] before the renewal date. Renewal is not automatic unless explicitly specified. If the user does not renew the membership by the expiration date, the paid membership benefits will lapse."
Lapse of Benefits: If the membership is not renewed within [insert time period, e.g., 14 days] after the expiration date, any additional benefits or premium features offered to paid members will lapse, and the user will no longer have access to these features. Example: "In the event that the membership is not renewed by the expiration date, the additional benefits exclusive to paid members, including [insert benefits, e.g., priority booking, special discounts, access to exclusive content], will be discontinued. The user will then have access only to the features available to non-paid members."
Access to Non-Paid Membership Features: Upon expiration of the paid membership and the failure to renew, the user’s account will automatically transition to a non-paid membership. As a non-paid member, the user will only have access to the basic, free features available to all users of the platform. Example: "Once the membership expires and the user opts not to renew, their account will revert to a non-paid membership status. As a non-paid member, the user will no longer have access to the additional premium features and services."
Late Renewal: If a user chooses to renew their membership after the expiration date, the user may be required to pay for a full year of membership to reinstate the benefits. Any lapse in membership may result in the loss of access to certain features until the renewal payment is processed. Example: "If the membership is not renewed by the expiration date, users may have the option to reinstate their paid membership by paying for the full year. Access to paid features will resume once the payment is processed."
1. Refund Policy: Users acknowledge that there will be no refunds for any membership fees paid in advance, and the benefits associated with the paid membership are non-refundable if not renewed or if the membership lapses. Example: "The platform does not provide refunds for any portion of the paid membership fee if the user fails to renew or allows their membership to lapse. All payments for paid memberships are final and non-refundable."
2. Key Elements of the Clause:
* Duration and Renewal: Clear mention of the 1-year validity and how renewal works.
* Lapse of Benefits: Details on when and how the premium benefits will cease if the user does not renew.
* Transition to Non-Paid Status: States what happens to the user’s access after membership expires (i.e., they will revert to a non-paid membership).
* Reinstatement and Late Renewal: Explains the option to renew after expiry, and any conditions that apply to late renewals.
* Non-Refundable: Clarifies that there will be no refunds if the membership lapses or is not renewed